With a view to institute fairness, transparency and healthy practice in rendering the lending business the Company has adopted and put in place the following updated Fair Practice Code in accordance with the Reserve Bank of India circular no.DNBS.CC.PD.No.266 /03.10.01/2011-12 dated March 26, 2012 and DNBS (PD) CC No. 286/03.10.042/2012-13 dated July 02, 2012. The said is updated as per the circular No. RBI / 2012-13/416 dated 18th February, 2013.
Application of the code:
This code shall apply to the Company and all employees of the Company and other persons who are authorized on behalf of the Company to represent it in the course of its business, whether the products and services are provided across the counter, over the phone, by post, by email, through interactive electronic device, on the internet or by any other mode.
In pursuance of the directions issued by Reserve Bank of India for Non-Banking Financial Companies (NBFCs), the Company, has adopted the following code for fair practices while dealing with customers. The Fair Practice Code (FPC) covers the following areas:
1. Applications for loans and their processing:
2. Loan appraisal and terms/conditions:
3. Disbursement of loans, including changes in terms and conditions:
4. General provisions:
5. Responsibilities of Board of Directors for Investor Grievance Redressal
6. Grievance Redressal Officer Details:
In case of any complaint/ grievance, the applicant / borrowers may contact the AFPL:-
|Contact No||:||022- 39413940|
|Visit us at||:||www.angelbroking.com|
|Address||:||Angel Fincap Private Limited|
Ackruti Star, 5th Floor,
Central Road, MIDC, Andheri (E),
Mumbai – 400093.
|Address||:||Reserve Bank of India|
Department of Non Banking Supervision,
Post Box 87,
The same information is also displayed at our branches and places of business.
7. Regulation of excessive interest charged by NBFC:
8. Complaints about excessive interest charged by NBFC:
9. Lending against collateral of gold jewellery
While lending to individuals against gold jewellery, AFPL shall adopt the following in addition to the general guidelines as above:
i. The Board has approved following policy with regards to lending against gold to individuals as foll
ii. The loan agreement shall also disclose details regarding auction procedure.
The Company will abide by all guidelines, directives, instructions and advices of Reserve Bank of India as may be in force from time to time. The contents in this document shall be read in conjunction with these guidelines, directives, instructions and advices. The Company will apply better practice so long as such practice does not conflict with or violate Reserve Bank of India regulations.
This code shall be effective immediately. The Company shall provide for periodical review of the compliance of this Fair Practice Code and the functioning of the grievance redressal mechanism at various levels of management.
Angel Broking is committed in ensuring that your trading accounts remain secure and your personal information remains private. Here are some tips that will help you feel comfortable when you trade with us.Protect Your Online Trading Account:
The Internet and wireless technology have made it easy for investors to check their Trading Account information and initiate investment transactions in one go. Angel issues this Alert to warn investors to take precautions to help ensure the security of their Trading accounts. Not doing so puts your Account information and investments at risk.
By following a few simple steps, you can make it tougher for unauthorized people to gain access to your account. If your account access information has been stolen or compromised you can get in touch with us on (022) 28356000/ 40058200 or drop a mail at email@example.com.Lock the Door Behind You
It is very important to terminate each online session when you are finished-usually by clicking the "Log out" link on the site. This is the computer equivalent to locking the door when you leave the house. If you merely type in another address, or close or minimize the Web browser window, it may be possible for unauthorized users with access to the same computer to gain access to your account information. Retrieving this information could be as easy as clicking on the Internet browser icon, pressing the browser's Back button, or recalling a browser's Internet History.Guard the Front Door
Recently, a popular browser such as Microsoft Internet Explorer has introduced a feature where the browser offers to "remember" your usernames and passwords to secure web sites. Think twice about using this feature as it may allow others who can access your computer to log in to your Trading or other online account. Never allow the browser to remember user names and passwords while using a public or shared computer.Other Tips
Here are a few other helpful hints to keep your information safe and secure:
• Avoid using any computer that is not your own to access your Trading or other online account
• Never share your password information with others
• Create passwords that are unpredictable and counterintuitive, and don't use the same password for different accounts
• Change passwords regularly
• Beware of over-the-shoulder snoops while using public computers
• If you suspect that your password has been stolen or used by others, notify us immediately.
• If you must use a public or borrowed computer, you can marginally diminish the risk by clearing all Temporary Internet Files and History from the browser after you are finished (if you are using Microsoft Internet Explorer, this is done by clicking the Tools menu, selecting Internet Options, then selecting Delete Files from the Temporary Internet Files area and Clear History from the History area). Note: You may not always have the freedom to delete this information from someone else's computer, and you can't be certain if it contains spyware or viruses
Do not store passwords in a file on your PC or laptop. They are at risk if your computer is serviced or stolen.
By taking a few precautions you can avoid the most common pitfalls.
• Keep your computer up-to-date with the latest security updates
• Install a firewall and anti-virus software on any laptop or PC with wireless connectivity
• While accessing your personal financial information online, you should have a secure web connection at all times. The web site address should start with "https://" instead of "http://" and you should see a secure symbol such as a closed padlock or key on the status bar in the lower right part of your screen
Be sure to review your account information regularly. If there are transactions that look suspicious, report them to us immediately.
Angel collects personally identifiable information while registering for Angel Account, Online Trading and Derivatives.Information Sharing and Disclosure
1. Angel will preserve your personal information without selling or renting it to anyone.
2. Only those people or companies will have access to the information who are authorized to do so.
3. Angel will share your information only with your consent.
Angel may set and access Cookies on your computer.Edit Your Account Information and Preferences
Angel provides the facility to edit your Account Information and preferences at any time.Security
Angel may change this policy from time to time. We will notify you by posting a prominent announcement on our pages in case of substantial amendments in the way we use your personal information.Suggestions or Queries
You are invited to forward your queries and suggestions to firstname.lastname@example.org.
Angel Broking Ltd, Angel Securities Ltd and Angel Commodities Broking Pvt Ltd (hereinafter referred to as 'Angel') has launched e-broking services. It reserves the right to decide the criteria based on which customers would be allowed to avail of these services.
You agree and understand that the information and material contained in this website implies and constitutes your consent to the Terms and Conditions mentioned below. You also agree that Angel can modify or alter the Terms and Conditions of use for this service without any liability.
The content of the site and the interpretation of data are solely the personal views of the contributors. Angel reserves the right to make modifications and alterations to the content of the website. Users are advised to use the data for the purpose of information only and rely on their own judgment while making investment decisions. The values of all the global indices displayed in the website, are delayed by 10 to 60 minutes. The investments discussed or recommended may not be suitable for all investors. Angel does not warranty the timeliness, accuracy or quality of the electronic content.
A possibility exists that the site could include inaccuracies or errors. Additionally, a possibility exist that unauthorized additions, deletions or alterations could be made by third parties to the site. Although Angel attempts to ensure the integrity, correctness and authenticity of the site, it makes no guarantees whatsoever as to its completeness, correctness or accuracy. In the event, that such an inaccuracy arises, please inform Angel so that it can be corrected.
The price and value of investments and the income derived from them can go up or down and you may not get back the the capital invested. Changes in the rate of exchange may have an adverse effect on the value, price and income of investments in deposits other than your own. Past performance is not necessarily an indicator of future performance. The services and investments referred to in Angel's Site may have tax consequences and it is important to bear in mind that Angel does not provide tax advice. The level of taxation depends on individual circumstances and such levels and bases of taxation can change. You should consult your own Tax Advisor in order to understand any applicable tax consequences.
Angel does not make any personal recommendations. The information on our Internet site is provided solely to enable investors to make their own investment decisions and does not constitute a recommendation to buy, sell or otherwise deal in investments. Our services and the securities we offer services on, may not be suitable for all customers; hence you should seek advice from an independent Financial Advisor.
The content of the website cannot be copied, reproduced, republished, uploaded, posted, transmitted or distributed for any non-personal use without obtaining prior permission from Angel. We reserve the right to terminate the accounts of subscribers/customers, who violate the proprietary rights, in addition to necessary legal action.
Angel and its owners/affiliates are not liable for damages caused by any performance, failure of performance, error, omission, interruption, deletion, defect, delay in transmission or operations, computer virus, communications line failure, and unauthorized access to the personal accounts. Angel is not responsible for any technical failure or malfunction of the software or delays of any kind. We are also not responsible for non-receipt of registration details or e-mails. Users shall bear all responsibility of keeping the password secure. Angel is not responsible for the loss or misuse of the password.
Angel is not responsible for the content of any of the linked sites. By providing access to other web-sites, Angel is neither recommending nor endorsing the content available in the linked websites.
You agree that the information gathered from your profile will be used to enhance your experience on the website. We will not rent or sell the profile to any third party. In case of a contest or a promotion scheme, we reserve the right to share the users profile with the sponsors. In the event of necessary credit checks and collection of payments, Angel can disclose such information to other authorities in good faith. Angel will use all or any part of the service and change terms without any obligation.
This website is for the exclusive purpose of transactions to be carried out within the territorial jurisdiction of India and all such transactions shall be governed by the laws in India. Notice is hereby given that Non Resident Indians (NRI's) and Foreign Nationals accessing this web site and opting to transact thereon shall do so after due verification at their end of their eligibility to do so. Angel undertakes no responsibility for such pre-eligibility of qualification on part of Non-Resident Indians (NRI's) or Foreign Nationals to transact on this website.
You understand and agree that no joint venture, partnership, employment or agency relationship exists between you and Angel as a result of this agreement or on account of use of our web site.
Price and availability of products and services offered on the site are subject to change without prior notice. We provide information about the availability of products or services to a certain extent but you should not rely on such information. Angel will not be liable for any lack of availability of products and services you may order through the site.Governing Law
Transactions between you and Angel shall be governed by and construed in accordance with the laws of India, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and Angelbroking.com or any action at law or in equity arising out of or relating to these agreement or transaction shall be filed only in the Competent Courts of Mumbai alone and the customer hereby agrees, consents and submits to the jurisdiction of such courts for the purpose of litigating any such action.BSE/NSE Disclaimer
The Bombay Stock Exchange/National Stock Exchange of India Ltd is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc, of any of the Rules, Regulations, Bye-laws of the Bombay Stock Exchange, National Stock Exchange of India Ltd, SEBI Act or any other laws in force from time to time.
The Bombay Stock Exchange/National Stock Exchange of India Ltd is not answerable, responsible or liable for any information on this Website or for any services rendered by us, our employees, and our servants.
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